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	<title>The Experience Age</title>
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	<link>http://alanriva.wordpress.com</link>
	<description>make every moment an experience</description>
	<lastBuildDate>Wed, 28 Dec 2011 22:58:12 +0000</lastBuildDate>
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		<title>The Experience Age</title>
		<link>http://alanriva.wordpress.com</link>
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		<title>Happy Christmas Projections</title>
		<link>http://alanriva.wordpress.com/2011/12/29/happy-christmas-projections/</link>
		<comments>http://alanriva.wordpress.com/2011/12/29/happy-christmas-projections/#comments</comments>
		<pubDate>Wed, 28 Dec 2011 22:58:08 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Brand Experience]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=181</guid>
		<description><![CDATA[Nice work by AGB on St Mary&#8217;s Cathedral in Sydney&#8230; &#160;<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=181&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Nice work by AGB on St Mary&#8217;s Cathedral in Sydney&#8230;</p>
<div class='embed-vimeo' style='text-align:center;'><iframe src='http://player.vimeo.com/video/33883862' width='400' height='300' frameborder='0'></iframe></div>
<p>&nbsp;</p>
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		<title>New blog address</title>
		<link>http://alanriva.wordpress.com/2011/04/13/new-blog-address/</link>
		<comments>http://alanriva.wordpress.com/2011/04/13/new-blog-address/#comments</comments>
		<pubDate>Tue, 12 Apr 2011 23:31:16 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=177</guid>
		<description><![CDATA[Sorry everyone, but I have shifted to alanriva.com to make things a little easier.  Hope to see you there&#8230;<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=177&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Sorry everyone, but I have shifted to alanriva.com to make things a little easier.  Hope to see you there&#8230;</p>
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		<title>Chuck Patterson Sizes Up Two Great White Sharks</title>
		<link>http://alanriva.wordpress.com/2010/09/09/chuck-patterson-sizes-up-two-great-white-sharks/</link>
		<comments>http://alanriva.wordpress.com/2010/09/09/chuck-patterson-sizes-up-two-great-white-sharks/#comments</comments>
		<pubDate>Thu, 09 Sep 2010 10:50:55 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Branded Content]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=148</guid>
		<description><![CDATA[This is insane!! Big wave surfer Chuck Patterson was stand up paddle surfing in San Clemente, CA when two sharks circled him for 15 minutes. So, of course, he went back looking for them the next day, on his board armed only with an underwater camera. “The day before I shot this video, I was [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=148&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>This is insane!! Big wave surfer Chuck Patterson was stand up paddle surfing in San Clemente, CA when two sharks circled him for 15 minutes. So, of course, he went back looking for them the next day, on his board armed only with an underwater camera.</p>
<p>“The day before I shot this video, I was SUP surfing with a couple friends and 2 sharks circled us for about 15 minutes. the next day, i decided to go back out at around the same time and take my GO PRO HD HERO camera (gopro.com) mounted on a 10 ft pole and do some exploring. Sure enough within 5 minutes a 9 ft shark came out of nowhere and circled twice and slapped his tail on my board before disappearing. then a minute later a 7 ft young juvenile Great White swam circles around me for 12 minutes. It was an unreal experience that I will cherish forever.&#8221;</p>
<p>Whether knowingly or unwittingly, Chuck is a living example of how brands can connect with their audience through great content. His desire to live life on his terms and put himself in situations most people would run a mile from, creates stories that would have become pub legend in days gone by. Give him a digital camera, Vimeo account and next thing, he has more viewers than Australia&#8217;s Got Talent, Packed To The Rafters, MasterChef - Final Masterclass and State Of Origin 3. I am sure GoPro would have been wrapped to be the product Chuck turned too to capture his experience and I bet they didn&#8217;t pay him for 2.1 million eyeballs and a bullet proof recommendation!!</p>
<p>Inspiring individuals, natural brand fit, camera and social media channel &#8211; sounds easy doesn&#8217;t it?</p>
<p><a href="http://vimeo.com/14054518">http://vimeo.com/14054518</a></p>
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		<title>Get your adidas sneakers update</title>
		<link>http://alanriva.wordpress.com/2010/08/31/get-your-adidas-sneakers-update/</link>
		<comments>http://alanriva.wordpress.com/2010/08/31/get-your-adidas-sneakers-update/#comments</comments>
		<pubDate>Tue, 31 Aug 2010 10:17:50 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Brand Experience]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=132</guid>
		<description><![CDATA[Thanks to Josh and his crew at Virtue for letting us know, that we can head down to any of the following stores to see for ourselves if the shoe fits and for the chance to grab some rare adidas sneaks. See you down there&#8230; adidas Originals Store, Chadstone VIC adidas Originals Store, Sydney NSW [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=132&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Thanks to Josh and his crew at Virtue for letting us know, that we can head down to any of the following stores to see for ourselves if the shoe fits and for the chance to grab some rare adidas sneaks. See you down there&#8230; </p>
<p>adidas Originals Store, Chadstone VIC<br />
adidas Originals Store, Sydney NSW<br />
adidas Originals Store, Adelaide SA<br />
adidas Originals Store, Gold Coast QLD</p>
<p>Hype DC Melbourne and Chatswood<br />
Espionage, Sydney NSW<br />
Sneak N Destroy , Mermaid Beach QLD<br />
Laced, Brisbane QLD<br />
Da Klinic, Adelaide SA<br />
Denim &amp; Cloth, Hyde Park SA<br />
Key Sole, Fremantle WA<br />
Highs &amp; Lows, Mt Lawley WA<br />
Route 66, Launceston TAS</p>
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		<title>Killer promotion, killer experience</title>
		<link>http://alanriva.wordpress.com/2010/08/29/killer-promotion-killer-experience/</link>
		<comments>http://alanriva.wordpress.com/2010/08/29/killer-promotion-killer-experience/#comments</comments>
		<pubDate>Sun, 29 Aug 2010 11:32:24 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Brand Experience]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=130</guid>
		<description><![CDATA[If the shoe fits….you get to keep the shoes for free! Thanks to the guys at Hell Yeah Magazine for picking this great promotion up. It&#8217;s another great example of how an experiential idea can deliver on a brand&#8217;s objectives across live and digital channels: - Positive conversation around the brand -tick - Driving customers [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=130&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><a href="http://alanriva.files.wordpress.com/2010/08/adidas-if-the-shoe-fits.jpg"><img src="http://alanriva.files.wordpress.com/2010/08/adidas-if-the-shoe-fits.jpg?w=214&#038;h=300" alt="" title="Adidas if the shoe fits" width="214" height="300" class="alignright size-medium wp-image-136" /></a></p>
<p>If the shoe fits….you get to keep the shoes for free!</p>
<p>Thanks to the guys at Hell Yeah Magazine for picking this great promotion up. It&#8217;s another great example of how an experiential idea can deliver on a brand&#8217;s objectives across live and digital channels:<br />
- <strong>Positive conversation around the brand </strong> -tick<br />
- <strong>Driving customers into the retail channel for a positive and deeper experience</strong> &#8211; tick<br />
- <strong>A subsequently stronger bond with the brand and more positive conversation</strong> &#8211; tick</p>
<p>The campaign has been giving away pairs of brand new adidas Originals sneakers every Wednesday, Thursday and Friday at select stores in Auckland, Wellington, Christchurch and Mt Maunganui. Store locations and promo kick off times will be posted the day before each giveaway through adidas Originals’ Facebook and Twitter pages:</p>
<p>http://www.facebook.com/adidasoriginals</p>
<p>http://twitter.com/adi_originals</p>
<p>Fans can also keep track of locations through the participating stores’ web online media and for on-the day-messages through the mighty bNet.</p>
<p>Once people know where to go, and when, all they have to do is hit the streets and turn up at the participating stores. If their feet match the size of the shoes being given away that day, they keep them. Simple as that. But take note. With limited pairs on offer each day it’s first in, first served!</p>
<p>Runners up prizes will also on offer, including the chance to win tickets to adidas Originals’ massive Street Party in Auckland on June 3, the local culmination of adidas Originals’ global street party campaign, featuring celebrities such as Cobrasnake, Snoop Dogg, Agyness Deyn and Jeremy Scott. </p>
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			<media:title type="html">Adidas if the shoe fits</media:title>
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		<title>Brands with Humour</title>
		<link>http://alanriva.wordpress.com/2010/08/01/brands-with-humour/</link>
		<comments>http://alanriva.wordpress.com/2010/08/01/brands-with-humour/#comments</comments>
		<pubDate>Sun, 01 Aug 2010 10:35:11 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Brands with Humour]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=115</guid>
		<description><![CDATA[While laughter has always been one of the strongest connective experiences in society, humour is unfortunately a tool that is often under-utilised by brands. Whether due to the conservative nature of large corporations or to brands attempting to appeal to all people and subsequently diluting its message, humour in the marketing landscape is scarce. Perhaps [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=115&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>While laughter has always been one of the strongest connective experiences in society, humour is unfortunately a tool that is often under-utilised by brands. Whether due to the conservative nature of large corporations or to brands attempting to appeal to all people and subsequently diluting its message, humour in the marketing landscape is scarce.</p>
<p>Perhaps this scarcity is why, when we come across it, it is all the more powerful and subsequently ripe for sharing and passing on with our peers. The following Heineken campaign, to activate their sponsorship of the Champions League, demonstrates the power of great humour &#8211; 1136 people involved in the joke, millions more who enjoyed it being recounted.</p>
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		<title>The experience starts from the inside</title>
		<link>http://alanriva.wordpress.com/2010/05/18/the-experience-starts-from-the-inside/</link>
		<comments>http://alanriva.wordpress.com/2010/05/18/the-experience-starts-from-the-inside/#comments</comments>
		<pubDate>Tue, 18 May 2010 19:51:47 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Employee Experiences]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=105</guid>
		<description><![CDATA[It is not new news that the companies which deliver the most authentic customer experiences are those that build the experience from the inside out. Think Patagonia, Virgin or South West Airlines to name a few. Each has focused on creating environments and cultures that connect on a deeper, more profound level with employees than [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=105&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>It is not new news that the companies which deliver the most authentic customer experiences are those that build the experience from the inside out. Think Patagonia, Virgin or South West Airlines to name a few. Each has focused on creating environments and cultures that connect on a deeper, more profound level with employees than just the &#8216;monetary exchange for tasks performed&#8217; model of traditional workplaces. These connections in turn build bonds that create phenomenal employee loyalty and more importantly transforms the mindset of employees from staff to brand evangelists. </p>
<p>To date though, economists and CFOs however, have not held such &#8216;soft&#8217; approaches to business in high regard due to their often, intangible nature and inability to be measured as anything other than a cost by traditional accounting metrics. While the obvious success of Virgin, Camper and their experience centric compatriots goes a long way to helping re-write the old rules of staff engagement, the fellows at M.I.T. have also now weighed in. Some of the people at the top of the economist tree, claim that the social experiments they have been conducting have upended almost everything that modern management takes as a given and that science has created new rules where performance is driven primarily by the sense of purpose we experience in our work place.</p>
<p>Dan Pink brings the reams of research to life in a nice piece he did for the RSA in the UK… </p>
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		<title>Beer Transporter &#8211; One for the weekend!</title>
		<link>http://alanriva.wordpress.com/2010/05/14/beer-transporter-one-for-the-weekend/</link>
		<comments>http://alanriva.wordpress.com/2010/05/14/beer-transporter-one-for-the-weekend/#comments</comments>
		<pubDate>Fri, 14 May 2010 06:10:22 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Brand Experience]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=100</guid>
		<description><![CDATA[Imagine you&#8217;re in a pub with your mates when you are supposed to be with your girlfriend. Your phone goes off and her name pops up on the screen&#8230; If there was ever a moment that a brand could become your best mate by getting you out of the fix it is now!! Enter the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=100&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Imagine you&#8217;re in a pub with your mates when you are supposed to be with your girlfriend. Your phone goes off and her name pops up on the screen&#8230; If there was ever a moment that a brand could become your best mate by getting you out of the fix it is now!! Enter the Andes Teletransporter&#8230;<br />
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		<title>The Experience Gap</title>
		<link>http://alanriva.wordpress.com/2010/05/12/the-experience-gap/</link>
		<comments>http://alanriva.wordpress.com/2010/05/12/the-experience-gap/#comments</comments>
		<pubDate>Wed, 12 May 2010 08:29:05 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Brand Experience]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=82</guid>
		<description><![CDATA[The Experience Gap is a simple, but often overlooked, phenomenon that measures the gap between customers’ expectations and the reality they experience. Some of the world&#8217;s most iconic brands have built their businesses on the unshakeable foundations of great customer experiences and continue to create an ever-growing pool of loyal followers. Apple, Virgin, Harley Davidson [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=82&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>
<a href='http://alanriva.wordpress.com/2010/05/12/the-experience-gap/desfiledeharleydevidsonagosto7de200/' title='Harley Loyalists '><img data-attachment-id='84' data-orig-size='400,267' data-liked='0'width="150" height="100" src="http://alanriva.files.wordpress.com/2010/05/desfiledeharleydevidsonagosto7de200.jpg?w=150&#038;h=100" class="attachment-thumbnail" alt="Harley Loyalists" title="Harley Loyalists" /></a>
<a href='http://alanriva.wordpress.com/2010/05/12/the-experience-gap/flugtag/' title='Red Bull Flugtag - check out the size of the crowd'><img data-attachment-id='85' data-orig-size='500,328' data-liked='0'width="150" height="98" src="http://alanriva.files.wordpress.com/2010/05/flugtag.jpg?w=150&#038;h=98" class="attachment-thumbnail" alt="Red Bull Flugtag - check out the size of the crowd" title="Red Bull Flugtag - check out the size of the crowd" /></a>
<a href='http://alanriva.wordpress.com/2010/05/12/the-experience-gap/i-love-my-red-bull/' title='i-love-my-red-bull'><img data-attachment-id='87' data-orig-size='550,412' data-liked='0'width="150" height="112" src="http://alanriva.files.wordpress.com/2010/05/i-love-my-red-bull.jpg?w=150&#038;h=112" class="attachment-thumbnail" alt="i-love-my-red-bull" title="i-love-my-red-bull" /></a>
The Experience Gap is a simple, but often overlooked, phenomenon that measures the gap between customers’ expectations and the reality they experience. Some of the world&#8217;s most iconic brands have built their businesses on the unshakeable foundations of great customer experiences and continue to create an ever-growing pool of loyal followers. Apple, Virgin, Harley Davidson and Red Bull prove that from flying high to fizzy drinks, experiences give brands wings.</p>
<p>At the other end of the scale, where the Experience Gap is at its greatest, you find brands with a disproportionate focus on traditional advertising vs. the customer experience. Traditional advertising is built on its power to build desire and expectation. If this expectation is not met the brand faces significant reduction in customer loyalty, ultimately leaving the business in a costly cycle of customer acquisition dependence and customer service reliance.</p>
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			<media:title type="html">Red Bull Flugtag - check out the size of the crowd</media:title>
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		<title>Cadbury to launch Cocoa Houses</title>
		<link>http://alanriva.wordpress.com/2010/05/04/cadburys-to-launch-cocoa-houses/</link>
		<comments>http://alanriva.wordpress.com/2010/05/04/cadburys-to-launch-cocoa-houses/#comments</comments>
		<pubDate>Tue, 04 May 2010 11:43:26 +0000</pubDate>
		<dc:creator>alanriva</dc:creator>
				<category><![CDATA[Brand Experience]]></category>

		<guid isPermaLink="false">http://alanriva.wordpress.com/?p=71</guid>
		<description><![CDATA[According to Business Spectator, Cadbury are to be the latest to invest in bringing their brand to life through concept stores to be called Cadbury&#8217;s Cocoa Houses. In the successful tradition of M&#38;Ms, the cafes will focus on a mix of classic products, new ranges and Cadbury&#8217;s themed merchandise. The move is expected to be [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=alanriva.wordpress.com&amp;blog=13164064&amp;post=71&amp;subd=alanriva&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><A href="http://alanriva.files.wordpress.com/2010/05/cadbury.gif"><IMG class="alignleft size-full wp-image-74" title="cadbury" alt="" src="http://alanriva.files.wordpress.com/2010/05/cadbury.gif" width="300" height="201"></A><br />
According to Business Spectator, Cadbury are to be the latest to invest in bringing their brand to life through concept stores to be called Cadbury&#8217;s Cocoa Houses. In the successful tradition of M&amp;Ms, the cafes will focus on a mix of classic products, new ranges and Cadbury&#8217;s themed merchandise.</p>
<p>The move is expected to be both part brand and sales focussed. Hopefully this will provide inspiration to other FMCG brands in retailer dominated markets that the power can be wrestled back and that the source of the power lies in the experience you offer.</p>
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